Saturday, July 28, 2012

NJ airport unveils virtual customer service rep

(AP) ? Passengers at New Jersey's Newark Liberty International Airport will always get a smile from this customer service representative. Just don't ask her to carry luggage.

That's because she's an avatar.

The Port Authority on Friday will unveil the computerized, hologram-like image named "Ava" in the international arrivals area in Terminal B. She's programmed to answer passengers' most frequently-asked questions.

The Port Authority is spending $180,000 to place the high-tech help at Newark, Kennedy and LaGuardia airports.

Associated Press

Source: http://hosted2.ap.org/APDEFAULT/aa9398e6757a46fa93ed5dea7bd3729e/Article_2012-07-27-Airport%20Avatar/id-807b4448b40c4643bf83356bcc0eb4de

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